Hello Everyone:

 

The management team here at Aquatopia Conservatory has been closely monitoring how the COVID-19 outbreak has been evolving, and how we can best prioritize the health, well-being, and safety of our customers, employees and communities.

 

In response, Aquatopia Conservatory has implemented the following actions and decisions based on recommendations from the Public Health Agency of Canada and Ottawa Public Health.

 

Retail Showroom Measures

  • Aquatopia management has temporarily closed our retail showroom until Tuesday, March 24th, to allow for a period of commercial distancing between clients, staff and suppliers. Please note that this closure may be extended should circumstances change.

  • Our staff has also increased the frequency of cleaning in our facility, including the disinfection using quaternary ammonia based sanitizers (QUAT). This class of products is commonly used in the health care industry for pre-operative disinfection, and in the food service industry for hard surface sanitization.

  • Upon arrival at our facility, all visitors to Aquatopia Conservatory are now required to proceed first to one of our lavatories to wash their hands according to Ottawa Public Health standards.

  • Aquatopia management now requests that everyone working or visiting our facility keep physical interaction at a minimum and remain at a distance of 2m from others.

  • All employees have been briefed regarding the adoption of these hygiene practices, including frequent hand washing, to do our part to help prevent the spread of the virus.

 

As a preventative measure, we are asking that all employees, suppliers, and customers who are returning from abroad, or who are experiencing flu-like symptoms, stay away from Aquatopia and remain at home until a clean bill of health can be ascertained.

 

If you are unable to visit Aquatopia due to any of these or other restrictions, and you need assistance regarding any of your water gardening or plant products we carry, we would be more than happy to serve you in the following ways:

 

1) Telephone support at 613-225-7663 ext 1

2) Email support at showroom@aquatopiaconservatory.com

3) Whenever a face-to-face meeting is required, please contact us to arrange a video chat appointment via Skype or FaceTime.

Aquatopia Wedding & Events Department Measures

 

March Event Cancellation

  • Pursuant to the measures put in place by the Ontario Government, all public and private events scheduled to take place at Aquatopia Conservatory have been cancelled up to March 31st.

 

Wedding & Event Postponements

  • If you have a previously booked wedding or event scheduled to take place prior to June 1, 2020, and you have any concerns about whether or not your event can or should proceed, our events management team is here to help you with any of the logistics or format changes, including moving your event to a future available date.

  • For any event scheduled after June 1, 2020, we are still monitoring the situation, and we will be in communication with clients as more information becomes available.
     

Event Planning Activities

  • Until further notice, all face-to-face venue tours, menu tastings and design meetings will be postponed.

  • Our events production team is continuing to work behind the scenes, planning and organizing all upcoming weddings & events, but for the time being, we are heeding the advice from health officials, and limiting our contact with the public until we can ensure the safety of our clients & staff. Notwithstanding, we are certainly able to meet with any of our clients virtually via Skype, FaceTime, and may video chat formats to help keep your event planning process moving forward.

 

New Bookings

  • We are still accepting bookings for events for any date after June 1, 2020, subject to availability. Please contact our events manager, Ryan Gordon, by phone at 613-225-7663, or via email at events@aquatopiaconservatory.com for pricing and details.

 

Event Sanitation Protocols

Once public gatherings are permitted to proceed, the following sanitation protocols will remain in place for all events for as long as needed:

  • Our staff will continue with an increased frequency of cleaning in our facility, including the disinfection using quaternary ammonia based sanitizers (QUAT). This class of products is commonly used in the health care industry for pre-operative disinfection, and in the food service industry for hard surface sanitization.

  • Upon arrival at our facility, all guests and event attendees will be required to proceed first to one of our lavatories to wash their hands according to Ottawa Public Health standards.

  • Our staff will also check the basal body temperature of all attendees and guests as they enter our facility, using an infra-red, touch-free thermometer. Should any individual exhibit signs of a fever, access to Aquatopia Conservatory will be denied.

  • As a courtesy to others, Aquatopia management request that all staff and event attendees keep physical interaction at a minimum, and respect any individual’s need for social distancing.

  • All employees have been briefed regarding the adoption of these hygiene practices, including frequent hand washing, to do our part to help prevent the spread of the virus.

 

If you are unable to visit Aquatopia due to any of these or other restrictions, and you need assistance from our events production team, please contact our Events Manager, Ryan Gordon, and he would be more than happy to serve you in the following ways:

 

1) Telephone support at 613-225-7663

2) Email support at events@aquatopiaconservatory.com

3) Whenever a face-to-face meeting is required, please contact us to arrange a video chat appointment via Skype or FaceTime.

 

 

 

Aquatic Landscape Design, Installation & Maintenance Services Measures:

 

Service is currently still on schedule to begin water garden openings around April 13th (weather permitting). All aquatic landscape installations will commence on schedule, as soon as weather permits. As there is no need for our service or installation techniciansto come into contact with clients to perform these tasks, we can maintain the social distancing recommended by Ottawa Public Health, with no threat to the health of employees or clients.

 

If you need to arrange for, or have any questions regarding any of our aquatic landscape maintenance services, please contact our Service Manager, Rebecca Cooke, in the following ways:

 

1) Telephone support at 613-225-7663

2) Email support at service@aquatopiaconservatoy.com

 

If you need to arrange for, or have any questions regarding any of our aquatic landscape design or installation services, please contact our Aquatic Landscape Design & Installation Manager, Nicholas Bott, in the following ways:

 

1) Telephone support at 613-225-7663

2) Email support at nbott@aquatopiaconservatory.com

 

 

Interiorscape Installation & Maintenance Services Measures:

 

All interiorscape installations will be subject to an individual risk assessment for each job site prior to commencing work. Client requests for the deferral of any installation will be respected without question.

 

With the exception of health care facilities, tropical plant maintenance services will continue to be provided as usual, as we can maintain the social distancing recommended by Ottawa Public Health, with no threat of infection of employees or clients.

 

If you need to arrange for, or have any questions regarding any of our interiorscape installation or maintenance services, please contact our Interiorscape

Design & Sales Manager, Brady Schouten, in the following ways:

1) Telephone support at 613-225-7663

2) Email support at interiorscapes@aquatopiaconservatory.com

 

 

Impact on Supply:

 

At this point, we do not anticipate any product supply problems for Aquatopia, but given the fluidity of the situation, if this should occur please be understanding. Moreover, Health Canada has stated that products originating from countries experiencing a COVID-19 outbreak do not pose any particular risk to the health and safety of Canadian consumers.

 

 

A Reason for Optimism:

 

We are encouraged by the sense of humanity and cooperation we have seen in our business community and beyond. Our clients and employees have demonstrated their loyalty and dedication to Aquatopia Conservatory and all that we envision, and quitefrankly, we are humbled and moved. Despite the inconveniences and anxiety caused by COVID-19, there are many reasons to celebrate in 2020. Our staff will be showcasing many exciting new products and offerings this season, and we can’t wait to share them with you!

 

Please take care of yourselves and your families. We thank you again for your support.

 

Catherine Neville & Nicholas Bott

Co-Founders

Aquatopia Conservatory

2710 March Road

Ottawa, ON K0A 1L0

Tel: 613-225-7663

Catherine Email: cneville@aquatopiaconservatory.com

Nicholas Email: nbott@aquatopiaconservatory.com

 

via Agatha Rowland

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2018 Aquatopia Water Garden Conservatory   Site by Chelsea Walcz